Shipping & Delivery

Free shipping

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 20-60 Business days
Max delivery time – 60 business days.

*This doesn’t include our 2-5 day processing time.

COVID-19: Impact on Shipping

DOMESTIC (USA) SHIPPING STATUS:

Shipping and delivery times for most shipments appear to be unaffected currently. Please note that specific areas may experience delivery delays based on local conditions.

INTERNATIONAL SHIPPING STATUS:

Although many packages are still arriving on a normal delivery timetable, there is potential that international packages may be delayed in transit.

Recent international package delays have largely been minor. Most delays we have seen have slowed delivery speed by 3-5 days, with some delays stretching up to 14 days.

Please note that as the COVID-19 situation develops, international delivery speed and availability is variable and subject to change quickly. As part of COVID-19 prevention measures, some countries have limited available shipping options or have halted inbound shipping altogether. Any shipping options shown at checkout on iFixit.com reflect the current available shipping options for that country.

Due to the COVID-19 (Coronavirus) outbreak, government regulations may prevent us from shipping your order on time. We are working to implement contingency plans and will send your order as soon as possible. If you encounter any issues with your order, please contact our customer support team here or at info@caseterrium.com and we will be happy to assist.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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